How to check Road tax delivery status

In Malaysia, possessing a valid Motor Vehicle License (LKM), commonly known as road tax, is a mandatory requirement for legally operating any vehicle. Once you have completed your renewal, it is natural to be eager about receiving the physical disc.

While digital road tax is now an option, many drivers still opt for the physical sticker delivered to their doorstep. If you are worried about delays or simply want to track your package, there are several convenient ways to check your road tax delivery status.

Online Tracking Methods

For most Malaysians, online tracking is the fastest and most convenient method. Depending on the platform you used for renewal, here is how you can track your delivery:

Method A: MYEG

MYEG is one of the most widely used platforms for road tax renewal. Tracking your delivery here is straightforward:

1. Visit the Website: Go to the official MYEG website.
2. Enter Details: Locate the tracking section. You will typically need your Transaction ID (found in your renewal confirmation email or receipt) and your Vehicle Registration Number.
3. View Status: The system will display the current status, indicating whether your road tax is being processed, has been printed, or is out for delivery.

Method B: Touch ‘n Go eWallet

If you renewed your road tax via the Touch ‘n Go eWallet, you can track it directly within the app:

1. Open the App: Launch your Touch ‘n Go eWallet and ensure you are logged in.
2. Navigate to Road Tax:
   • Look for the main “Road Tax” icon.
   • Alternatively, go to “GOProtect” > “My Policies”.
3. Find Your Transaction: Locate your most recent road tax renewal order.
4. Track Order: Tap on “View Details” or “Track Order”.
5. Check Status: The app will show the real-time status of your delivery (e.g., Processing, Shipped, Delivered).

Tracking via Customer Support

If online tracking does not provide sufficient information, or if you have specific concerns regarding a delay, contacting the service provider directly is the best solution.

If you used My Roadtax Store or a similar third-party service, you can use the following channels to get assistance:

Phone Support

Speaking directly to a customer service representative is often the quickest way to resolve issues. They can access your order history immediately and provide estimated arrival times.

• Contact Number: +603-7491 0102
• Operating Hours: Ensure you call within the dedicated business hours:
  • Monday – Friday: 10:00 AM – 7:00 PM

Email Support

If you prefer written communication or need to send details outside of business hours, email is a reliable alternative.

• Email Address: general@myroadtax.store
• What to Include: To ensure a fast response, include the following details in your email:
  • Order Number
  • Renewal Date
  • Vehicle Registration Number
  • A clear description of your inquiry (e.g., “Road tax not received after 5 days”).

Note on Response Time: While email is convenient, responses may take anywhere from a few hours to one business day, depending on the volume of inquiries.

Conclusion

Tracking your road tax delivery in Malaysia is a simple process, whether you choose to check online via MYEG and Touch ‘n Go, or contact support directly. By keeping an eye on the status, you can ensure your document arrives safely and avoid any interruptions to your driving legality.