Road Tax Delivery Status
In Malaysia, possessing a valid Road Tax is a legal requirement for all vehicle owners to utilize public roads. The Road Transport Department (JPJ) enforces this tax to ensure vehicles are regulated and roadworthy. Once you have paid for your road tax renewal, it is natural to be concerned about the delivery status of your physical sticker (disc) to ensure you face no hurdles while driving.
In this article, we will provide a detailed walkthrough on how to track your road tax delivery status using various platforms, ensuring you are always up to date.
How To Check Road Tax Delivery Status Process
If you renewed your road tax through the Touch ‘n Go eWallet, the tracking process is integrated directly into the app.
The Process:
- Wait for Confirmation: Within 2 working days of your submission, you will receive an email containing a unique “Order ID”.
- Retrieve Order ID: Open the email and click the ‘Track Order’ option or simply copy the Order ID provided.
- Track in App:
- Open your Touch ‘n Go eWallet app.
- Navigate to the ‘Road Tax’ icon.
- Scroll down to find the ‘Track Your Order’ section.
- Paste your Order ID into the search box and click ‘Check Now’.
if you did not receive your tax delivery in 5 working days you should contact the following number (+603-7491 0102 ) you can contact Monday to Friday 10 Am to 7 Pm or email at general@myroadtax.store to check your road tax delivery status.
Besides this, there are some other methods you can check your road tax status we have discussed below.
Tracking via MYEG Portal
MYEG is a popular service for road tax renewals. Their portal provides specific status updates regarding the processing and shipping of your document.
The Process:
- Visit the Portal: Go to the official MYEG website.
- Locate Tracking: Scroll down until you see the parcel delivery icon (often depicted as a rider on a scooter).
- Select Service: Choose the specific item you want to trace, such as “Car Road Tax”.
- Check Status: Enter your details to view the status.
Understanding MYEG Statuses:
- In-Processing: Your application has been received, but the parcel has not yet been prepared by MYEG.
- In-Progress: MYEG has printed and packed your road tax. It has been handed over to the courier service for delivery.
- Delivered: The parcel has successfully arrived at the address you provided.
Contacting Support for Delays
If you have not received your road tax delivery within 5 working days, it is highly recommended to contact the support team directly to investigate the issue.
Customer Support Contact Details:
- Phone:
+603-7491 0102 - Operating Hours: Monday to Friday, 10:00 AM – 7:00 PM.
- Email:
general@myroadtax.store
Alternative Methods to Check Status
Check with JPJ Directly
For the most authoritative information, you can check directly with the Road Transport Department:
- JPJ Branch: Visit your nearest JPJ office. Officers there can provide the current status of your renewal.
- Online: The JPJ official website offers an online section where you can verify your road tax validity and details.
Contact the Courier Service
If your status indicates that the parcel is “In-Progress” or “Shipped,” the delay might lie with the courier. Contact the delivery service directly and provide them with your Tracking Number for a precise location update.
Verify Your Contact Information
A common reason for failed or delayed deliveries is incorrect details. Ensure that the address and phone number provided in your application are accurate. Incorrect information can lead to the parcel being returned to the sender.
Read More: Road Tax Calculator in Singapore
Standard Delivery Period
One of the most common questions vehicle owners have is regarding the timeline.
- Standard Timeframe: In Malaysia, road tax delivery typically takes 3 to 5 working days.
If your parcel exceeds this timeframe, use the contact methods listed above immediately to identify the reason for the delay.
Conclusion
Tracking your road tax delivery in Malaysia is a straightforward process if you know where to look. Whether you use the Touch ‘n Go app, the MYEG portal, or contact support directly, staying informed ensures you receive your document on time and remain legally compliant on the road.
